Privacy Policy – BakeMeHappinessByTulika

1. Who We Are

Welcome to BakeMeHappinessByTulika. We are a home-based baking business specialising in freshly baked, customised cakes and desserts made with care and quality ingredients. Every order is prepared personally to bring joy to your celebrations.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we handle it.

Business address: Near Mantri Premero, Sarjapur – Marathahalli Road, Doddakannelli, Bengaluru – 560035, Karnataka, India.
Contact: +91 8197294333 | WhatsApp

2. Information We Collect

We only collect information you voluntarily provide when placing an order or contacting us:

Personal Details – Your name, phone number, and email address (if provided), so we can identify you and communicate effectively.
Order Details – Cake preferences, delivery date, weight, customisation details, occasion, theme, and any special message for your cake.
Delivery Information – Your delivery address and contact details required to coordinate delivery of your order.
WhatsApp Messages – Conversations initiated by you through the WhatsApp order button on our website.

We do not collect payment card details, passwords, or government-issued ID numbers.

3. How We Use Your Information

The information you provide is used solely for legitimate business purposes:

Processing and managing your orders – to confirm, prepare, and track your cake order from start to finish.
Communicating with you – to send order confirmations, updates, and address any queries related to your order.
Delivery coordination – to share relevant details with delivery partners to ensure your order reaches you safely and on time.
Improving our services – to better understand customer preferences and enhance our product offerings and customer experience.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

4. Payments

BakeMeHappinessByTulika does not process online payments through this website. All payments are made directly and handled offline through the following accepted methods:

UPI – Unified Payments Interface (e.g., Google Pay, PhonePe, Paytm)
Bank Transfer – Direct bank transfer / NEFT / IMPS
Cash – Cash payment at the time of delivery (where applicable)

We do not store any payment or financial details — such as card numbers, UPI IDs, or bank account information — on our website or any associated systems.

5. Sharing of Information

We value your trust and do not share your personal information with anyone except in the following limited circumstances:

Delivery Partners – We may share your name, phone number, and delivery address with third-party delivery personnel solely for the purpose of fulfilling your order. They are required to handle your information securely and use it only for delivery purposes.
Legal Requirements – We may disclose your information if required to do so by law, regulation, or valid legal process (such as a court order or government request).

In all cases, your information is handled with care and shared only to the extent necessary.

6. Data Security

We take reasonable steps to protect the personal information you share with us from unauthorised access, misuse, alteration, or loss. This includes limiting access to your information to only those involved in processing your order.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any concerns about data security, please contact us directly at +91 8197294333 or via WhatsApp.

7. Cookies and Advertising

Our website may use cookies and similar technologies for the following purposes:

Google Analytics – to understand how visitors navigate our site (anonymised data)
Google Ads – to measure ad performance and show relevant advertisements

Google's advertising services may use cookies to serve ads based on your prior visits to our site or other websites. You can opt out of personalised advertising by visiting Google Ads Settings.

You can also control or disable cookies through your browser settings at any time.

8. Data Retention

Order-related information is retained only as long as necessary to complete your order and for legitimate business record-keeping. WhatsApp conversation history is governed by WhatsApp's own privacy policy.

9. Third-Party Services

Our website links to or integrates with the following third-party services, each governed by their own privacy policies:

10. Your Rights

You have the right to:

Request access to any personal data we hold about you
Request correction or deletion of your personal data
Withdraw consent for us to contact you at any time

To exercise these rights, contact us via WhatsApp or call +91 8197294333. We will respond within 30 days.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

For any questions about this Privacy Policy, please reach out to us directly:

BakeMeHappinessByTulika
Near Mantri Premero, Sarjapur – Marathahalli Road, Bengaluru – 560035
Phone / WhatsApp: +91 8197294333